The Britannia Maiden (part 8)

Reports about cruises on Britannia
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Mervyn and Trish
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Re: The Britannia Maiden (part 8)

#26

Post by Mervyn and Trish »

Never mind reporting back Towny. Take you hacksaw and hammer with you and see what you can do on sea days to pass the time.

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Gill W
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Re: The Britannia Maiden (part 8)

#27

Post by Gill W »

I just thought I'd add a footnote to my review.

I sent P & O an email about my problems that I had with my dietary issues. I had almost forgotten about it, but I had a reply from them today.

They've said that they've discussed this with the relevant people on board, and it appears there was some confusion regarding the requirement of my no salt diet and the Restaurant Manager has expressed his concern about this, and has apologised that he wasn't aware at the time, so wasn't able to rectify the situation.

As a goodwill gesture they've give my £100 OBC for my next cruise!

I'm really happy with the response to my feedback as it's clear that it's been looked into thoroughly. Also, I've learnt from the experience too, as, in future I'll make it totally clear what I can and can't have, and will speak to the Restaurant Manager if I need too.

I think the £100 OBC is more than generous, especially as I wasn't expecting anything at all! I just wanted to give feedback so they'd be able to pass my comments on to the ship to help other special diet people.

Hats off to P&O, their handling of my feedback has exceeded my expectations, and I'm a happy customer.
Gill

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david63
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Re: The Britannia Maiden (part 8)

#28

Post by david63 »

Gill W wrote:
As a goodwill gesture they've give my £100 OBC for my next cruise!
Just means that you will HAVE to go on another cruise to spend it :thumbup: - tough job but someone has to do it :crazy:


Quizzical Bob
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Re: The Britannia Maiden (part 8)

#29

Post by Quizzical Bob »

david63 wrote:
Gill W wrote:
As a goodwill gesture they've give my £100 OBC for my next cruise!
Just means that you will HAVE to go on another cruise to spend it :thumbup: - tough job but someone has to do it :crazy:
If not, I'll have it :)

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Stephen
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Re: The Britannia Maiden (part 8)

#30

Post by Stephen »

Bet they didn't get 'confused' taking the money for the cruise Gill ;)

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Mervyn and Trish
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Re: The Britannia Maiden (part 8)

#31

Post by Mervyn and Trish »

Good result Gill. :thumbup:

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Gill W
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Re: The Britannia Maiden (part 8)

#32

Post by Gill W »

Quizzical Bob wrote:
david63 wrote:
Gill W wrote:
As a goodwill gesture they've give my £100 OBC for my next cruise!
Just means that you will HAVE to go on another cruise to spend it :thumbup: - tough job but someone has to do it :crazy:
If not, I'll have it
Don't worry guys - I'm already considering whether I need a new Radley bag! :lol:
Stephen wrote:
Bet they didn't get 'confused' taking the money for the cruise Gill
That's something they NEVER get confused about!
Mervyn and Trish wrote:
Good result Gill. :thumbup:
All I need now is for my ongoing Halifax complaint to be resolved - I recently registered my accounts for gross interest, and Halifax have made a meal over it. I've had to write a complaint letter about that. I've never had cause to complain about things before. I put it down to being retired - I've got more time on my hands to write lengthy letters! :
Gill

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Mervyn and Trish
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Re: The Britannia Maiden (part 8)

#33

Post by Mervyn and Trish »

Well now you've got time, here's a few things to get wound up about:

- Non-wrap-around promenade decks (especially if made of plastic rather than teak)

- Sunbeds

- Smokers

- Other people's children

- Ship's that aren't like Canberra

- Butlins

That should keep you going for a bit! :crazy:

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Gill W
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Re: The Britannia Maiden (part 8)

#34

Post by Gill W »

What about dress codes, that should be on the list too!
Gill

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Mervyn and Trish
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Re: The Britannia Maiden (part 8)

#35

Post by Mervyn and Trish »

How did I miss that one? :crazy:

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Gill W
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Re: The Britannia Maiden (part 8)

#36

Post by Gill W »

I'm beginning to understand why some people are professional complainers.

I had a phone call from the Halifax this morning. They are going sort my problem out, and they have paid £30 into my account for the inconvenience!

So that's £130 generated in two days from one complaint and one feedback :shock:

I think they've made a rod for their own back by throwing money at people at the slightest expression of dissatisfaction.

People must make a fortune by actively seeking problems and writing letters of complaint about them.
Gill

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Ray B
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Re: The Britannia Maiden (part 8)

#37

Post by Ray B »

Gill, that should buy a nice bag...............by the way, what is it about ladies and bags, oh, and may be Stephen.

Ray
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Gill W
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Re: The Britannia Maiden (part 8)

#38

Post by Gill W »

Ooooh, forgot to mention I won £30 on Thunderball last night, so that's £160 in all.

That'd buy a nice leather Radley bag.

You can NEVER have enough handbags, I'm sure Stephen will agree!
Gill

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Stephen
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Re: The Britannia Maiden (part 8)

#39

Post by Stephen »

Oi, what's all this about me and handbags!!

I bet that gobby g*t half a life has been talking again. The only bag you'll see me with (no not the wife ;)) will have Nikon on the side of it and a SLR inside :thumbup: :lol:

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