Freephone Number?
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Topic author - Cadet
- Posts: 69
- Joined: July 2015
Freephone Number?
Does anyone have a freephone number for Celebrity? Many thanks.
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- Ex Team Member
- Posts: 13014
- Joined: January 2013
- Location: Dorset
Re: Freephone Number?
I may still have a US based one but the number provided by my TA was 0844 493 2043. In my own case it took an absolute age to answer and an even longer age to resolve the problem.
If you have a BT deal that provided free calls 24/7 for standard numbers then use that option, their number for Customer Relations is 01932 834 127.
Hope that helps.
If you have a BT deal that provided free calls 24/7 for standard numbers then use that option, their number for Customer Relations is 01932 834 127.
Hope that helps.
Last edited by Manoverboard on 04 Apr 2017, 15:48, edited 2 times in total.
Keep smiling, it's good for your well being
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Topic author - Cadet
- Posts: 69
- Joined: July 2015
Re: Freephone Number?
Many thanks, Manoverboard! I can use that number. I'm three weeks into trying to resolve my problem.
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Topic author - Cadet
- Posts: 69
- Joined: July 2015
Re: Freephone Number?
Finally got through to someone who sounded helpful. Time will tell .....
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- Commodore
- Posts: 15262
- Joined: February 2013
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- Ex Team Member
- Posts: 13014
- Joined: January 2013
- Location: Dorset
Re: Freephone Number?
I know the feeling .... did you read my Celebrity Cruise Report regarding their crass booking processes ?
Keep smiling, it's good for your well being
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- Deputy Captain
- Posts: 8946
- Joined: January 2013
- Location: Huddersfield
Re: Freephone Number?
To quote the bard "methinks you and Cubie doth protest too much".Manoverboard wrote: ↑05 Apr 2017, 09:27I know the feeling .... did you read my Celebrity Cruise Report regarding their crass booking processes ?
However Moby at least you do have first hand experience unlike some other P&O cheerleaders.
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
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Topic author - Cadet
- Posts: 69
- Joined: July 2015
Re: Freephone Number?
Just read your report, Manoverboard. We're just doing the two night taster with some friends. Only booked it as date suited everyone and also tempted by a drinks package and "free" gratuities. Booked online and process has been stupid! Went to pay balance online ... clicked "pay balance" and they overcharged by the amount of the "free gratuities". Have been trying to get my money back for over 3 weeks. After yesterday's phone call have been assured I will be refunded very soon........ hmmmm. It's not a huge amount but it's my money! Not impressed with how this has been handled at all.
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- Ex Team Member
- Posts: 13014
- Joined: January 2013
- Location: Dorset
Re: Freephone Number?
Celebrity have a sneaky way of offering ' deals ' .... buyer beware !!
They probably didn't overcharge you ' AlleenB ' but you may have fallen into their ' trap '.
Consider;
The headline is " Buy one, get one half price " with free drinks package and free gratuities.
The reality is ( can be ) that the additional benefits ONLY apply to the lead customer.
They probably didn't overcharge you ' AlleenB ' but you may have fallen into their ' trap '.
Consider;
The headline is " Buy one, get one half price " with free drinks package and free gratuities.
The reality is ( can be ) that the additional benefits ONLY apply to the lead customer.
Last edited by Manoverboard on 05 Apr 2017, 14:12, edited 2 times in total.
Keep smiling, it's good for your well being
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- Deputy Captain
- Posts: 8946
- Joined: January 2013
- Location: Huddersfield
Re: Freephone Number?
Moby, as a Mod you should be aware of the need to avoid stating anything that could be considered libelous. I would imagine that Celebrity are no different to any other cruise line, or indeed any service provider, in having small print that needs to be carefully read and understood, and Cubie I would equally defend P&O from similar possible libels.Manoverboard wrote: ↑05 Apr 2017, 14:11Celebrity have a sneaky way of offering ' deals ' .... buyer beware !!
They probably didn't overcharge you ' AlleenB ' but you may have fallen into their ' trap '.
Consider;
The headline is " Buy one, get one half price " with free drinks package and free gratuities.
The reality is ( can be ) that the additional benefits ONLY apply to the lead customer.
Last edited by towny44 on 05 Apr 2017, 15:36, edited 1 time in total.
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
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- Commodore
- Posts: 15262
- Joined: February 2013
Re: Freephone Number?
As an ex journalist I can happily advice Moby that nothing is libellous if it's true. And even if it is libellous to claim damages a company has to prove a significant loss to their business. I doubt this mighty forum has the power to achieve that!towny44 wrote: ↑05 Apr 2017, 15:35Moby, as a Mod you should be aware of the need to avoid stating anything that could be considered libelous. I would imagine that Celebrity are no different to any other cruise line, or indeed any service provider, in having small print that needs to be carefully read and understood, and Cubie I would equally defend P&O from similar possible libels.Manoverboard wrote: ↑05 Apr 2017, 14:11Celebrity have a sneaky way of offering ' deals ' .... buyer beware !!
They probably didn't overcharge you ' AlleenB ' but you may have fallen into their ' trap '.
Consider;
The headline is " Buy one, get one half price " with free drinks package and free gratuities.
The reality is ( can be ) that the additional benefits ONLY apply to the lead customer.
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Topic author - Cadet
- Posts: 69
- Joined: July 2015
Re: Freephone Number?
In fairness to Celebrity, they are happy to admit that I was overcharged. The gratuities for us both were free. The problem is their slow system of returning my money.
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Topic author - Cadet
- Posts: 69
- Joined: July 2015
Re: Freephone Number?
Money now in my account! Thanks again, Manoverboard, for the phone number.
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- Ex Team Member
- Posts: 13014
- Joined: January 2013
- Location: Dorset
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- Ex Team Member
- Posts: 13014
- Joined: January 2013
- Location: Dorset
Re: Freephone Number?
I gave VERY sound advice albeit in the certain knowledge that somebody would probably object.Mervyn and Trish wrote: ↑05 Apr 2017, 16:03As an ex journalist I can happily advice Moby that nothing is libellous if it's true. And even if it is libellous to claim damages a company has to prove a significant loss to their business. I doubt this mighty forum has the power to achieve that!towny44 wrote: ↑05 Apr 2017, 15:35Moby, as a Mod you should be aware of the need to avoid stating anything that could be considered libelous. I would imagine that Celebrity are no different to any other cruise line, or indeed any service provider, in having small print that needs to be carefully read and understood, and Cubie I would equally defend P&O from similar possible libels.Manoverboard wrote: ↑05 Apr 2017, 14:11Celebrity have a sneaky way of offering ' deals ' .... buyer beware !!
They probably didn't overcharge you ' AlleenB ' but you may have fallen into their ' trap '.
Consider;
The headline is " Buy one, get one half price " with free drinks package and free gratuities.
The reality is ( can be ) that the additional benefits ONLY apply to the lead customer.
Not ALL cruise lines offer variations of their deals. In general terms the US ones do but UK companies do not ... therefore anybody who is only familiar with UK based companies may not read the small print carefully enough or they may interpret it how they wish it to be rather than how it actually is.
As a Member I believe it is correct to bring such matters to the attention of other Members.
Keep smiling, it's good for your well being