P&O Website problem
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Topic author - Commodore
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P&O Website problem
Is anyone else having trouble logging into their P&O account from the Edge Browser?
I used to have no trouble but I've recently had some PC updates and now when I try to log in I get a message saying "Login Failure".
I can log in okay using Firefox but that's not my favoured Browser for everyday use. And using Chrome on my tablet.
Is it just me of have Microsoft buggered it up on the update.... again!!!!
I used to have no trouble but I've recently had some PC updates and now when I try to log in I get a message saying "Login Failure".
I can log in okay using Firefox but that's not my favoured Browser for everyday use. And using Chrome on my tablet.
Is it just me of have Microsoft buggered it up on the update.... again!!!!
Last edited by david63 on 25 Apr 2018, 08:59, edited 1 time in total.
Reason: Clarified title
Reason: Clarified title
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- Site Admin
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Re: Website problem
No idea as I do not use MS Edge (except when I have to when testing something)Mervyn and Trish wrote: ↑24 Apr 2018, 19:38Is anyone else having trouble logging into their P&O account from the Edge Browser?
It would not surprise me that Edge does not work as it is the most non standard browser that MS have ever developed - and that is saying something after all of the IE incarnations.
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- Ex Team Member
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Re: Website problem
I have recently started using Vivaldi and am pleased with it so far. Will see how I get on with logging into my P&O account.
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- Senior First Officer
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Re: Website problem
I tried to access my account to the the GDPR stuff a couple of days ago. Logged inok ( but itwon't remember my details so have to re log in each time despite clicking /remember me') Once logged in and starting to fill in the details, the site wouldn't recognise my postcode nor my URN.Mervyn and Trish wrote: ↑24 Apr 2018, 19:38Is anyone else having trouble logging into their P&O account from the Edge Browser?
I thought it might be Edge, so tried on IE - and after half an hour of faffing , ony got part way in. Gave up in disgust and rang them and did it that way.
So it might be them, not you
Meg
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Topic author - Commodore
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Re: Website problem
That's how mine started! Then when I tried to get back in it wouldn't let me at all. Odd that I can get in from other places or with other browser. And it didn't happen before so it is either a Browser update or a P&O problem. That would be a first wouldn't it! P&O IT problem.Meg 50 wrote: ↑25 Apr 2018, 08:44I tried to access my account to the the GDPR stuff a couple of days ago. Logged inok ( but itwon't remember my details so have to re log in each time despite clicking /remember me') Once logged in and starting to fill in the details, the site wouldn't recognise my postcode nor my URN.Mervyn and Trish wrote: ↑24 Apr 2018, 19:38Is anyone else having trouble logging into their P&O account from the Edge Browser?
I thought it might be Edge, so tried on IE - and after half an hour of faffing , ony got part way in. Gave up in disgust and rang them and did it that way.
So it might be them, not you
Having said that I've been trying to look at some stuff on the SAGA site and that isn't working on any browser!
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Topic author - Commodore
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Re: P&O Website problem
I've emailed P&O to ask if they are aware of any issue. I'll await their reply with interest.
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Re: P&O Website problem
They could reply " IE v11 works a treat " ... just saying
Keep smiling, it's good for your well being
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Topic author - Commodore
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Re: P&O Website problem
They could Moby. But it's not the browser that comes with Windows 10, which I use every day and works perfectly well with every other site I use.
I have now changed my password and completed the DP stuff for me and for Trish using Firefox, my backup browser.
But I still can't access either account from Edge, despite doing all the usual clearing cookies stuff.
So clearly the problem is with the P&O site, which has been amended to do all this DP stuff, which is where the problem started. And I'm not changing my browsing habits to suit them.
My next booking for 2019 is sorted. Gives them plenty of time to repair the website before I need to print my tickets.
I have now changed my password and completed the DP stuff for me and for Trish using Firefox, my backup browser.
But I still can't access either account from Edge, despite doing all the usual clearing cookies stuff.
So clearly the problem is with the P&O site, which has been amended to do all this DP stuff, which is where the problem started. And I'm not changing my browsing habits to suit them.
My next booking for 2019 is sorted. Gives them plenty of time to repair the website before I need to print my tickets.
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- Senior First Officer
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- Senior First Officer
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- Senior First Officer
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Re: P&O Website problem
Just logged on to P&O website to print off my e ticket for upcoming cruise - no problem but then I am using a MacBook Air. I've no idea what "Edge" is or "Firefox"
Janis
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Topic author - Commodore
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Re: P&O Website problem
You'll be using Apple. The devil's work. And there's no need to remind us you're off AGAIN!!!!!!
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- Commodore
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Re: P&O Website problem
Can't comment on edge, but logged onto my cruise personaliser this morning with IE11, no problem
Last edited by Stephen on 25 Apr 2018, 15:32, edited 1 time in total.
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Topic author - Commodore
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Re: P&O Website problem
I've got onto my P&O account with everything but Edge. And on to everything else but that account using Edge. So it's the combination that's lethal. I@m heavily suspecting that they screwed something up (technical term - David will confirm, though it is often spelled differently) when they added the bit to the website to do the new Data Protection stuff. No problem before then and it's accressing that bit that did it. Logged in okay, tried to do the DP stuff. It claimed my UPN didn't exist (my Peninsular number) then threw me out and won't let me back. Deffo a P&O browser/compatibility problem. You really would think they'd test these things will all common browsers before rolling them out.
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- Senior First Officer
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Re: P&O Website problem
Love it Merv I don’t have any problems with AppleMervyn and Trish wrote: ↑25 Apr 2018, 14:58You'll be using Apple. The devil's work. And there's no need to remind us you're off AGAIN!!!!!!
I’m off Whitsun week on a 7 day cruise with the family on Azura - we are going to Hamburg, Amsterdam (overnight) and Le Havre.
Janis
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Re: P&O Website problem
My putta is all singing n dancing Windows 10 but I can still use IE 11Mervyn and Trish wrote: ↑25 Apr 2018, 12:17They could Moby. But it's not the browser that comes with Windows 10, which I use every day and works perfectly well with every other site I use ...
Keep smiling, it's good for your well being
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Re: P&O Website problem
It's a film Jan. I thought everyone new that.Jan Rosser wrote: ↑25 Apr 2018, 14:04Just logged on to P&O website to print off my e ticket for upcoming cruise - no problem but then I am using a MacBook Air. I've no idea what "Edge" is or "Firefox"
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Topic author - Commodore
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Re: P&O Website problem
I get that Moby. But I don't want to. I'm not going to change my Browser again just because P&O IT are a load of prize chumps. And equally because I stopped using IE after it gave me endless grief.Manoverboard wrote: ↑25 Apr 2018, 16:45My putta is all singing n dancing Windows 10 but I can still use IE 11Mervyn and Trish wrote: ↑25 Apr 2018, 12:17They could Moby. But it's not the browser that comes with Windows 10, which I use every day and works perfectly well with every other site I use ...
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Topic author - Commodore
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Re: P&O Website problem
Not listening. La la la la la. Not listeningJan Rosser wrote: ↑25 Apr 2018, 16:22Love it Merv I don’t have any problems with AppleMervyn and Trish wrote: ↑25 Apr 2018, 14:58You'll be using Apple. The devil's work. And there's no need to remind us you're off AGAIN!!!!!!
I’m off Whitsun week on a 7 day cruise with the family on Azura - we are going to Hamburg, Amsterdam (overnight) and Le Havre.
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- Commodore
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Re: P&O Website problem
Mervyn and Trish wrote: ↑25 Apr 2018, 19:20Not listening. La la la la la. Not listeningJan Rosser wrote: ↑25 Apr 2018, 16:22Love it Merv I don’t have any problems with AppleMervyn and Trish wrote: ↑25 Apr 2018, 14:58You'll be using Apple. The devil's work. And there's no need to remind us you're off AGAIN!!!!!!
I’m off Whitsun week on a 7 day cruise with the family on Azura - we are going to Hamburg, Amsterdam (overnight) and Le Havre.
Oh, did I mention Merv I'm off to the Fjords on Britannia just over two weeks time and taking in a Cunard ship visit on Victoria the day before we sail
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Topic author - Commodore
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Re: P&O Website problem
La lala la
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Topic author - Commodore
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Re: P&O Website problem
But seriously.....be interested to hear what you make of QV. We're booked on her in 2019.
Oh and did I mention our 14 nights on Princess this summer?
Oh and did I mention our 14 nights on Princess this summer?
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- Commodore
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Re: P&O Website problem
Will do.Mervyn and Trish wrote: ↑26 Apr 2018, 07:38But seriously.....be interested to hear what you make of QV. We're booked on her in 2019.
Oh and did I mention our 14 nights on Princess this summer?
I almost forgot to mention our annual week down in the depths of rural Devon then a week over in Spain at a family members property this summer. It's a hard life
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Topic author - Commodore
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Re: P&O Website problem
Did I mention we've got another long weekend in Wigan? Got a cancellation in December.
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