Online Check-in
-
Topic author - Site Admin
- Posts: 9442
- Joined: January 2012
- Location: Lancashire
Online Check-in
You cannot make this up.
For our cruise next week I received an email last night saying that I could check-in online - great I thought.
So go to enter the details which start off with confirming passport numbers - no go because I have 10 years 9 months on my passport. I then try Mrs63's passport that has 10 years 6months on it and it is accepted Try mine again and it is accepted
So next step is to enter the credit card details - all entered click Save and get a message saying that there are "technical" problems try again later. Tried again multiple times later (as instructed) and same response.
Next line of attack phone P&O - not heard of this problem so goes off to ask somebody and apparently I cannot do online check-in because ....
wait for it ...
I booked the cruise too early
For our cruise next week I received an email last night saying that I could check-in online - great I thought.
So go to enter the details which start off with confirming passport numbers - no go because I have 10 years 9 months on my passport. I then try Mrs63's passport that has 10 years 6months on it and it is accepted Try mine again and it is accepted
So next step is to enter the credit card details - all entered click Save and get a message saying that there are "technical" problems try again later. Tried again multiple times later (as instructed) and same response.
Next line of attack phone P&O - not heard of this problem so goes off to ask somebody and apparently I cannot do online check-in because ....
wait for it ...
I booked the cruise too early
-
- First Officer
- Posts: 1839
- Joined: February 2013
- Location: Gower, Swansea
Re: Online Check-in
You have 5o laugh, do t you.
It's so inept.
It's so inept.
-
- Senior First Officer
- Posts: 3364
- Joined: January 2013
- Location: Gower Peninsula, South Wales
-
Topic author - Site Admin
- Posts: 9442
- Joined: January 2012
- Location: Lancashire
Re: Online Check-in
There are probably some technical reasons why - but one major reason is that without online check-in there is no way that the current operation can handle Iona's check-in.
-
- Deputy Captain
- Posts: 8977
- Joined: January 2013
- Location: Huddersfield
Re: Online Check-in
Why didn't they just ask RCI if they could cut and paste their system?
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
-
- Ex Team Member
- Posts: 13014
- Joined: January 2013
- Location: Dorset
Re: Online Check-in
I wouldn't advise that given our farcical experience with Celebrity.
Keep smiling, it's good for your well being
-
- Second Officer
- Posts: 271
- Joined: January 2013
Re: Online Check-in
i had similar problems trying to pay my balance the other week. kept inputting my card details and getting frozen out the minute I hit submit. I phoned p&o in the end and paid on the phone she assured me I hadn't paid three times before! but I await my card statement with dread.
regards gilly.
-
- Commodore
- Posts: 15991
- Joined: January 2013
- Location: Down Souf. The civilised end of the country :)
Re: Online Check-in
It would appear the situation has changed from this morning as I can now login. Whether this is just a lucky one off who knows
Last edited by Stephen on 05 Feb 2020, 15:11, edited 2 times in total.
-
Topic author - Site Admin
- Posts: 9442
- Joined: January 2012
- Location: Lancashire
Re: Online Check-in
Online check-in, at the moment, is nothing to do with the P&O account nor the My Cruises - it is a stand alone system.
-
- Commodore
- Posts: 15991
- Joined: January 2013
- Location: Down Souf. The civilised end of the country :)
Re: Online Check-in
Never mind
Last edited by Stephen on 05 Feb 2020, 17:58, edited 1 time in total.