Balance paid
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- Site Admin
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- Location: Lancashire
Re: Balance paid
That reply Stephen sounds almost word for word the information that is on the web site, which actually in some cases is incorrect - although I believe (not actually checked) that it has been slightly altered.
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Topic author - Commodore
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- Joined: February 2013
Re: Balance paid
Thanks Moby for the Glasgow update. And yes!
Last edited by Mervyn and Trish on 15 Feb 2022, 14:10, edited 1 time in total.
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- Ex Team Member
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- Location: Dorset
Re: Balance paid
I bet you haven't been to the Bishop's Palace in Bishop Auckland
Keep smiling, it's good for your well being
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Topic author - Commodore
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Re: Balance paid
No we haven't! But we have boated past the one iin York.
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- Commodore
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- Location: Down Souf. The civilised end of the country :)
Re: Balance paid
And there was me thinking I was getting a personal reply rather than copy/paste
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Topic author - Commodore
- Posts: 15358
- Joined: February 2013
Re: Balance paid
I've just seen this posted on line by an agent who has checked it with P&O. It differs from the version they have sent Stephen in one important, and reassuring, aspect (highlighted).
"We have updated our policy for customers who contract Covid while onboard.
Currently we had a policy which meant that if your customer had to be medically disembarked due to Covid they would need to make personal arrangements to get back to the UK and claim back the expenses from their insurance provider.
While this has worked effectively up until now we have listened to feedback, particularly around some of the reasons guests might be reluctant to travel and contracting Covid while away and the uncertainty that surrounded this was high on the list of customer concerns.
As a result we have updated our policy to the following:
If you’re required to disembark the ship, we’ll always work with the local authorities to secure the most appropriate accommodation for your period of isolation. In most instances, these will be pre-determined hotels which have been identified as ones able to accommodate positive cases of COVID-19. Our dedicated support team will help you to contact your travel insurance provider. However, if your insurance doesn’t cover your required disembarkation arrangements, we will organise and pay for your isolation stay and journey home.
If you're required to isolate/quarantine, or in some cases disembark the ship, due to testing positive for COVID-19 during your holiday, you'll be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of days lost from your booked holiday with P&O Cruises. This FCC (which for UK guests is not ABTA or ATOL protected) can be used on any new booking and is valid for two years from the date of issue.
We hope this change will give your customers increased reassurance, safe in the knowledge that any costs that isn’t covered via travel insurance will be covered via P&O Cruises meaning customers will not be left out of pocket and can focus on enjoying their holiday with us."
"We have updated our policy for customers who contract Covid while onboard.
Currently we had a policy which meant that if your customer had to be medically disembarked due to Covid they would need to make personal arrangements to get back to the UK and claim back the expenses from their insurance provider.
While this has worked effectively up until now we have listened to feedback, particularly around some of the reasons guests might be reluctant to travel and contracting Covid while away and the uncertainty that surrounded this was high on the list of customer concerns.
As a result we have updated our policy to the following:
If you’re required to disembark the ship, we’ll always work with the local authorities to secure the most appropriate accommodation for your period of isolation. In most instances, these will be pre-determined hotels which have been identified as ones able to accommodate positive cases of COVID-19. Our dedicated support team will help you to contact your travel insurance provider. However, if your insurance doesn’t cover your required disembarkation arrangements, we will organise and pay for your isolation stay and journey home.
If you're required to isolate/quarantine, or in some cases disembark the ship, due to testing positive for COVID-19 during your holiday, you'll be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of days lost from your booked holiday with P&O Cruises. This FCC (which for UK guests is not ABTA or ATOL protected) can be used on any new booking and is valid for two years from the date of issue.
We hope this change will give your customers increased reassurance, safe in the knowledge that any costs that isn’t covered via travel insurance will be covered via P&O Cruises meaning customers will not be left out of pocket and can focus on enjoying their holiday with us."
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- Site Admin
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Re: Balance paid
Whilst that is slightly clearer there is still nothing specific about close contacts having to disembark.
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- Deputy Captain
- Posts: 8973
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- Location: Huddersfield
Re: Balance paid
Stephen's e-mail does state that close contacts of positive tested passengers will also have to self isolate, so by inference they will also need to be disembarked to a quarantine hotel.
John
Trainee Pensioner since 2000
Trainee Pensioner since 2000
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Topic author - Commodore
- Posts: 15358
- Joined: February 2013
Re: Balance paid
I'm happier that at least the financial impact seems to be covered.
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- Senior First Officer
- Posts: 2860
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- Location: Lancashire
Re: Balance paid
Got the email from Bolsover asking for the balance yesterday.
Almost immediately followed by an email from our energy provider with the renewal price..
Bloody Hell.
Almost immediately followed by an email from our energy provider with the renewal price..
Bloody Hell.
Mel
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- Ex Team Member
- Posts: 6520
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Re: Balance paid
That's the thin end of the wedge, several more significant price rises are expected over the next year or so.
Hopefully after that prices will stabilise and may even start drift back down .... no it was impossible to say that last bit with a straight face.
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- Commodore
- Posts: 15984
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- Location: Down Souf. The civilised end of the country :)
Re: Balance paid
Decisions decisions.
God knows what our electric bill will be once the kitchen fitter/s finally ship out. What with all their power tools and charging everything in sight going ten to the dozen.
Does the forum have a benevolent fund
Last edited by Stephen on 15 Feb 2022, 16:45, edited 1 time in total.
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- Senior First Officer
- Posts: 2860
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- Location: Lancashire
Re: Balance paid
So, the question is:
Variable quote : 1200
Fixed. 1700
Presumably prices are set to rise again in October.? So do I go for the variable or fixed.?
These are dual fuel.
Variable quote : 1200
Fixed. 1700
Presumably prices are set to rise again in October.? So do I go for the variable or fixed.?
These are dual fuel.
Last edited by screwy on 15 Feb 2022, 16:51, edited 1 time in total.
Mel
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- Commodore
- Posts: 15984
- Joined: January 2013
- Location: Down Souf. The civilised end of the country :)
Re: Balance paid
Don’t mention the radio.
It must be standard kit to have a bl**dy Makita radio box. You probably can’t qualify unless you have.
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Topic author - Commodore
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- Joined: February 2013
Re: Balance paid
Fixed to Radio 1 at 120db.
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- Deputy Captain
- Posts: 5613
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- Location: Instow Devon
Re: Balance paid
When we had our extension built, I specifically specified no radio before engaging the company.
Must admit that the workers didn’t like it but I was working from my home office and didn’t want the distraction.
Banging I could live with.
Empty vessels .. and all that
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Topic author - Commodore
- Posts: 15358
- Joined: February 2013
Re: Balance paid
Just before I worked at Radio Stoke the studios were rebuilt and updated which involved a lot of noise. We actually had an evening programme at 19.00 called cryptically "WTKS". Which actually stood for when the knocking stops
Last edited by Mervyn and Trish on 15 Feb 2022, 20:49, edited 1 time in total.
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Topic author - Commodore
- Posts: 15358
- Joined: February 2013
Re: Balance paid
Bugger. Just had an email from Cunard. Cruise cancelled due to QV remaining in Caribbean as a plague ship longer than planned.
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- Ex Team Member
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- Location: Dorset
Re: Balance paid
That is a Bewgar ... very sorry to hear that
Keep smiling, it's good for your well being
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- Senior First Officer
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- Location: Lancashire
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- Ex Team Member
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- Location: Cumbria
Re: Balance paid
Sorry to hear that. I know how much you were looking forward to it. Never mind you'll be able to meet up with your chums on your next cruise. Just think of the tales you'll have to tell.
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- Site Admin
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Re: Balance paid
I trust that before you posted here that you contacted Stephen for some of his "you know what" formsMervyn and Trish wrote: ↑17 Feb 2022, 13:53bug*er. Just had an email from Cunard. Cruise cancelled due to QV remaining in Caribbean as a plague ship longer than planned.
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Topic author - Commodore
- Posts: 15358
- Joined: February 2013
Re: Balance paid
But there is good news. Similar cruise, not quite identical itinerary but close, same time next year, same ship and same cabin. All booked with a few bob to spare on the cruise credit.
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- Commodore
- Posts: 15984
- Joined: January 2013
- Location: Down Souf. The civilised end of the country :)
Re: Balance paid
You like wasting my postage don’t you. Jut sent you compo forms