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Online Check-in

Topics relating to P&O
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david63
Site Admin
Site Admin
Posts: 10990
Joined: January 2012
Location: Lancashire

Online Check-in

Unread post by david63 »

You cannot make this up.

For our cruise next week I received an email last night saying that I could check-in online - great I thought.

So go to enter the details which start off with confirming passport numbers - no go because I have 10 years 9 months on my passport. I then try Mrs63's passport that has 10 years 6months on it and it is accepted :? Try mine again and it is accepted :? :?

So next step is to enter the credit card details - all entered click Save and get a message saying that there are "technical" problems try again later. Tried again multiple times later (as instructed) and same response.

Next line of attack phone P&O - not heard of this problem so goes off to ask somebody and apparently I cannot do online check-in because ....


wait for it ...


I booked the cruise too early :o :o
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Whynd1
First Officer
First Officer
Posts: 1894
Joined: February 2013
Location: Gower, Swansea

Re: Online Check-in

Unread post by Whynd1 »

You have 5o laugh, do t you.
It's so inept.
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GillD46
Senior First Officer
Senior First Officer
Posts: 3364
Joined: January 2013
Location: Gower Peninsula, South Wales

Re: Online Check-in

Unread post by GillD46 »

Why on earth did they have to “upgrade” to this totally awful system?
Gill
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david63
Site Admin
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Posts: 10990
Joined: January 2012
Location: Lancashire

Re: Online Check-in

Unread post by david63 »

GillD46 wrote: 05 Feb 2020, 13:52
Why on earth did they have to “upgrade” to this totally awful system?
There are probably some technical reasons why - but one major reason is that without online check-in there is no way that the current operation can handle Iona's check-in.
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towny44
Deputy Captain
Deputy Captain
Posts: 9681
Joined: January 2013
Location: Huddersfield

Re: Online Check-in

Unread post by towny44 »

Why didn't they just ask RCI if they could cut and paste their system?
John

Trainee Pensioner since 2000
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Manoverboard
Ex Team Member
Posts: 13014
Joined: January 2013
Location: Dorset

Re: Online Check-in

Unread post by Manoverboard »

towny44 wrote: 05 Feb 2020, 14:23
Why didn't they just ask RCI if they could cut and paste their system?
I wouldn't advise that given our farcical experience with Celebrity.
Keep smiling, it's good for your well being
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gilly88
Second Officer
Second Officer
Posts: 271
Joined: January 2013

Re: Online Check-in

Unread post by gilly88 »

i had similar problems trying to pay my balance the other week. kept inputting my card details and getting frozen out the minute I hit submit. I phoned p&o in the end and paid on the phone she assured me I hadn't paid three times before! but I await my card statement with dread. :shock: :shock:
regards gilly.
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Stephen
Commodore
Commodore
Posts: 17842
Joined: January 2013
Location: Down South - The civilised end of the country :)

Re: Online Check-in

Unread post by Stephen »

It would appear the situation has changed from this morning as I can now login. Whether this is just a lucky one off who knows
Last edited by Stephen on 05 Feb 2020, 15:11, edited 2 times in total.
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Topic author
david63
Site Admin
Site Admin
Posts: 10990
Joined: January 2012
Location: Lancashire

Re: Online Check-in

Unread post by david63 »

Stephen wrote: 05 Feb 2020, 15:01
It would appear the situation has changed from this morning as I can now login. Whether this is just a lucky one off who knows
Online check-in, at the moment, is nothing to do with the P&O account nor the My Cruises - it is a stand alone system.
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Stephen
Commodore
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Posts: 17842
Joined: January 2013
Location: Down South - The civilised end of the country :)

Re: Online Check-in

Unread post by Stephen »

Never mind
Last edited by Stephen on 05 Feb 2020, 17:58, edited 1 time in total.
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