As you may be aware, the law is changing and as a result we are asking you to confirm how you would like to hear from us. These changes also mean we need you to confirm that you would like to remain enrolled in our loyalty club, The Peninsular Club. If you do not choose to enrol by 1 December 2018, you will no longer receive your loyalty benefits. We will however keep your cruise history on record so the option is there to re-enrol after this date should you choose to. Visit for more information, to change preferences and register: https://www.pocruises.com/myaccount/
We aim to respond to your enquiry as soon as possible, however we may take up to 28 days to respond if further investigation is required. If this is the case a member of staff will be in touch to advise this.
I must admit I've had no problems accessing my account and updating details but amused this morning to receive by post a form to fill in and return in respect of the new data protection regulations so I've filled that in as well - talk about belt and braces
I must admit I've had no problems accessing my account and updating details but amused this morning to receive by post a form to fill in and return in respect of the new data protection regulations so I've filled that in as well - talk about belt and braces
Haha, yes I have phoned them and got it updated, logged into my account and ticked the boxes, think I better post the form off as well, one out of three should work
Both me and my husband had an email about this a few weeks ago, with a link to click on to update our preferences and remain a member of the loyalty club.
Out of interest, I used the link in the first post on this thread to log into my account. I haven't used the account for years and years. To my surprise, i got logged in with no fuss AND my preferences have been saved. For once, P & O IT worked for me.
out of interest, I followed the link above. After 7 attempts it took me to the log in details bit and I logged in successfully, but on page 2 of the info - once more it refused to recognise my postcode etc.
I reported this glitch weeks ago - I see it has been sorted....NOT!
I must admit I've had no problems accessing my account and updating details but amused this morning to receive by post a form to fill in and return in respect of the new data protection regulations so I've filled that in as well - talk about belt and braces
Haha, yes I have phoned them and got it updated, logged into my account and ticked the boxes, think I better post the form off as well, one out of three should work
I have just done both our accounts and although I had an active account back when there was a P O forum I was no longer live, so I had to register both of us. Initial problem was that their system only allows one entry per e-mail account, so I had to re-activate an old one we sometimes use to submit my wife's. Anyway we should both be active now and have secured our Peninsular points.
This is the problem I had accessing the account by the Edge browser, which is the Windows 10 default. But it was fine with Firefox. I also sent an email to P&O to point out the problem but have had no reply. Surprise!
Works a treat using IE11 but it is correct to advise ( as per P&O's Q&A on the topic ) that each user needs his or her own individual e-mail address PLUS their individual UNL-ish requirement. This being one's Portunus / Peninsular Number.
ps ... My number starts with a D followed by a number 1, this is actually the letter I in disguise
I haven't even attempted to update our preferences yet as I've had enough problems trying to update on the Cunard site, I think I've finally managed it ah well tomorrow is another day so I'll tackle P&O then.
I haven't even attempted to update our preferences yet as I've had enough problems trying to update on the Cunard site, I think I've finally managed it ah well tomorrow is another day so I'll tackle P&O then.
Once you access the site the updating process is very straightforward, but the site is very slow to respond and unless you have been regularly signing in, other than using the CP, you will likely find you need to register again.
We were on Oriana recently and I asked about the new rules for GDPR. One of the loyalty managers had never heard about it so asked his boss who had only learned about it the day before. He assured me there was no way we would lose our loyalty points BUT today I received a card which gives the impression that we could lose our loyalty benefits if we don't complete the form. So I am still confused. I have completed the card as I couldn't get into my account and I have also added my husband's reference to it saying that the information also applies to him just in case he doesn't get a card to complete.
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